Contact At Once!

Contact At Once!

Contact At Once! (now part of CarGurus) is a live chat platform for automotive dealerships. Scripts embed a chat widget on dealer websites to connect shoppers with sales staff in real time. Sets cookies to track chat session state.

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Overview

Contact At Once! (now part of CarGurus) is a live chat platform for automotive dealerships. Scripts embed a chat widget on dealer websites to connect shoppers with sales staff in real time.

What This Script Does

Contact At Once! scripts load a chat widget interface on dealer pages, establishing a real-time communication channel between site visitors and dealership sales staff. The scripts set cookies to maintain chat session state, track which pages the visitor viewed before initiating chat, and may collect visitor information (name, email, phone) entered into the chat form. Chat transcripts are stored on Contact At Once!/CarGurus servers.

Consent & Compliance

  • Consent Category: Functional
  • Applicable Regulations: GDPR, ePrivacy Directive
  • Opt-in Required: Generally no, when the chat widget serves a functional communication purpose initiated by the user

Live chat is a functional feature that enables direct communication requested by the visitor. Session cookies maintaining chat state are functionally necessary. However, any pre-chat tracking of page views or behavioral data before the user initiates chat may require consent.

Should You Block This Without Consent?

No. Contact At Once! provides functional live chat capabilities. Blocking it would remove the ability for visitors to communicate with sales staff. The session cookies are functionally necessary. If pre-chat behavioral tracking is a concern, configure the widget to minimize data collection before user interaction.

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Consent Categories

Functional

Also Known As

Contact At OnceCarGurus live chatdealer chat widgetautomotive live chatdealership chat softwareCAO chat

Industries

VehiclesAutomotive IndustryBusiness and Consumer ServicesComputers Electronics and TechnologyHeavy Industry and Engineering

Tracked Domains (1)

contactatonce.comFunctional

Frequently Asked Questions

Does Contact At Once! chat need visitor consent?

Generally no for core chat. The live chat widget enables direct communication initiated by the visitor and session cookies are functionally necessary. However, if the widget tracks page views or behavior before a user starts chatting, that pre-chat tracking may require consent under GDPR.

What information does Contact At Once! collect?

The scripts load a chat widget connecting visitors with dealership sales staff. Cookies maintain chat session state. The widget may track pages viewed before chat initiation. The chat form can collect name, email, and phone. Chat transcripts are stored on Contact At Once!/CarGurus servers.

How does ConsentStack manage Contact At Once! widgets?

ConsentStack categorizes Contact At Once! as functional. The chat widget loads without consent since it serves a direct communication purpose initiated by visitors. ConsentStack monitors for any tracking behaviors beyond core chat functionality and manages those separately if detected.

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Manage consent for Contact At Once!

ConsentStack automatically detects and manages Contact At Once! trackers so your site stays compliant with global privacy regulations.

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