Zopim

Zopim

Legacy brand for Zendesk Chat. Scripts embed a live chat widget for real-time customer support conversations. Sets session cookies to maintain chat history and visitor context across pages; may set persistent cookies for returning visitor recognition.

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Overview

Zopim is the legacy brand name for what is now Zendesk Chat. After Zendesk acquired Zopim in 2014, the live chat product was integrated into the Zendesk suite, but many websites still reference Zopim scripts due to older integrations that haven't been updated to the current Zendesk Chat embed code.

When Zopim scripts appear on websites, they provide the same live chat functionality as Zendesk Chat — a floating widget that connects visitors with support agents in real-time.

What This Script Does

Zopim's scripts embed live chat functionality (now Zendesk Chat):

  • Chat widget rendering: Displays a floating chat button that expands into a messaging interface for real-time visitor-to-agent conversations
  • Session cookies: Sets cookies to maintain chat sessions across page navigations and preserve conversation history
  • Returning visitor identification: May set persistent cookies to recognize returning visitors and associate them with previous chat conversations
  • Visitor context: Collects current page URL and basic browsing context to give agents background on the visitor's situation
  • Agent availability: Shows real-time agent online/offline status and adjusts the widget between live chat and leave-a-message modes
  • Chat transcript storage: Records conversation content and associates it with visitor identifiers

Consent & Compliance

  • GDPR: Chat transcripts and visitor identifiers constitute personal data. Zendesk acts as a data processor. Session cookies for active conversations may be strictly necessary.
  • ePrivacy Directive: Session cookies for chat are likely strictly necessary. Persistent identification cookies may need consent.

Should You Block This Without Consent?

Zopim/Zendesk Chat serves a functional customer support purpose. Visitors initiate conversations to get help, and session cookies maintain this requested service. The core functionality is visitor-serving. If you're still using the legacy Zopim embed, consider updating to the current Zendesk Chat integration.

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Consent Categories

Functional

Also Known As

zopim cookieszopim consentzopim chat privacyzopim gdprzendesk chat cookieszopim widget tracking consent

Industries

Computers Electronics and TechnologyProgramming and Developer SoftwareBusiness and Consumer ServicesMarketing and Advertising

Frequently Asked Questions

Is Zopim chat considered functional or marketing for consent purposes?

Zopim (Zendesk Chat) is classified as functional. The live chat widget serves visitors who request support, and session cookies maintain the conversation across pages. This is a visitor-initiated service rather than a marketing or tracking tool.

What is the difference between Zopim and Zendesk Chat?

Zopim is the legacy brand acquired by Zendesk in 2014. The underlying product is now Zendesk Chat. Many sites still reference the original Zopim embed script rather than the updated integration. Both deliver the same floating chat widget functionality.

Will ConsentStack block Zopim by default?

ConsentStack categorizes Zopim as functional. Under a default configuration it loads without requiring explicit consent, since the chat widget serves a user-initiated support purpose. You can override this classification in your ConsentStack vendor settings if needed.

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ConsentStack automatically detects and manages Zopim trackers so your site stays compliant with global privacy regulations.

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